Shipping policy

Shipping Policy

At Brightn Your Life, we are committed to delivering your orders promptly and efficiently. Please read our shipping policy carefully to understand how we handle shipping, taxes, duties, and other related matters.

Shipping Fees

  • Non-Refundable: Shipping fees are non-refundable once the order has been processed and shipped.

Order Processing

  • Processing Time: Orders are typically processed within 1-3 business days. During peak seasons or holidays, processing times may be extended.
  • Dispatch Notifications: Once your order is dispatched, you will receive a confirmation email with tracking information.

Shipping Methods and Carriers

  • Domestic Shipping (USA): We ship via USPS and UPS for all domestic orders.
  • International Shipping: For orders outside the United States, we offer international shipping through reliable carriers that may vary depending on the destination country.

Incorrect Shipping Addresses

  • Address Accuracy: Please ensure that your shipping address is correct at the time of checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.
  • Address Changes: If you need to change your shipping address, please contact us immediately at dev@brightnyourlife.com. We will do our best to accommodate your request if the order has not yet been processed.
  • Undeliverable Packages: If a package is returned to us due to an incorrect or undeliverable address, we will contact you to arrange reshipment. Additional shipping charges may apply.

Lost or Stolen Packages

  • Lost Packages:
    • If your package is lost in transit, please contact the shipping carrier using your tracking number to file a claim.
    • Once a claim has been filed, email us at dev@brightnyourlife.com with your order number and claim details so we can assist you further.
  • Stolen Packages:
    • We are not responsible for stolen packages marked as delivered. Please ensure a secure delivery location or consider requiring a signature upon delivery.

Damaged Packages

  • Inspection Upon Arrival: Please inspect your package upon arrival. If you receive a damaged item, contact us within 48 hours at dev@brightnyourlife.com with your order number and photos of the damage.
  • Resolution: We will work with you to resolve the issue promptly, which may include replacing the item or issuing a store credit.

Multiple Shipments

  • Partial Shipments: In some cases, your order may be shipped in multiple packages due to item availability or warehouse locations.
  • Shipping Charges: You will only be charged once for shipping and handling, regardless of the number of shipments.

International Shipping

Do You Ship Internationally?

  • Yes! We ship worldwide. Please note that international shipping times may vary and can take 3-6 weeks for delivery, depending on the destination and customs processing.

International Duties and Taxes

  • Customs Fees:
    • International orders may be subject to import duties, taxes, and brokerage fees upon arrival in the destination country.
    • These charges are not included in the product price or shipping cost and are the customer's responsibility.
  • Multiple Shipments:
    • If your order results in multiple shipments, customs fees may apply to each package.
  • Currency and Bank Fees:
    • Orders are processed in USD. Your bank or credit card company may charge international transaction fees, which are the customer's responsibility.

Tracking Your Order

  • Tracking Information:
    • Once your order is shipped, you will receive an email with tracking details.
  • Domestic Orders:
    • Track your package through the carrier's website using the provided tracking number.
  • International Orders:
    • After your package leaves the United States, you may need to track it through your country's local postal service using the same tracking number.
    • There may be a delay in tracking updates when the package is in transit between countries.

Delayed or Missing Shipments

  • Delivery Delays:
    • Delivery times are estimates and not guaranteed. Delays may occur due to weather, customs processing, or other unforeseen factors.
  • What to Do:
    • If your order is significantly delayed, please contact the shipping carrier first for more information.
    • If you need further assistance, email us at dev@brightnyourlife.com with your order number and details.

Refused or Unclaimed Packages

  • Refusal of Delivery:
    • If you refuse a shipment, you are responsible for the original shipping charges, any import fees incurred on the package, and the cost of returning the package to us.
  • Unclaimed Packages:
    • Packages that are unclaimed and returned to us can be reshipped at your request. Additional shipping fees will apply.

Order Cancellation

  • Before Shipment:
    • If you wish to cancel your order, please contact us immediately at dev@brightnyourlife.com. We cannot guarantee cancellation if the order has already been processed.
  • After Shipment:
    • Once the order has been shipped, we are unable to cancel it.

Shipping Restrictions

  • P.O. Boxes and APO/FPO Addresses:
    • We ship to P.O. Boxes and APO/FPO addresses via USPS. Delivery times may be longer for these addresses.
  • Restricted Items:
    • Certain items may not be eligible for international shipping due to customs restrictions.

Contact Us

For any questions or concerns regarding shipping, please contact us:

Thank you for choosing Brightn Your Life. We appreciate your business and are committed to providing you with exceptional service.